Refund and Returns Policy

Last updated: October 17, 2026

We want you to love what you buy from ARavenza. If something is not right, we are here to help.

30-Day Returns

You may return most items within 30 days of delivery for a refund or exchange. To be eligible, items must be unused, in their original condition and in the original packaging, with proof of purchase.

Non-Returnable Items

• Candles that have been lit or used
• Earbuds and other in-ear audio products that have been opened, for hygiene reasons
• Gift cards and items marked as final sale

How to Start a Return

Contact us using the details in the site footer with your order number and the item(s) you would like to return. We will reply with return instructions.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable.

Exchanges

If you need a different size or style, the fastest way is to return the original item and place a new order.

Damaged or Faulty Items

If your item arrives damaged or faulty, contact us within 7 days of delivery with photos and we will arrange a free replacement or full refund.